Booking and Payment Policy

Individuals:

40% of the rate is due within 14 days of reservation.
Final payment is due ninety (90) days prior to departure date.

Groups (Half-Boat or More):

A non-refundable, non-transferable deposit of $2,000 along with a signed contract is required within 14 days of reservation.
Ten (10) months prior to departure, an additional non-refundable, non-transferable deposit of $5,000 is due.
Six (6) months prior to departure, 20% of the funds are due.
Final payment is due ninety (90) days prior to departure.
90 days prior to departure, all single supplement spaces must be assigned, any diver-to-non-diver switches must be completed, and any vouchers or discounts must be applied.

CANCELLATION POLICY

Individuals:

91 days or more before departure: You may change the date at no additional charge. However, if you choose to cancel, 40% of the net rate will be forfeited.
90 days or less before departure: Date changes are not allowed, but you may transfer your booking to another person’s name. If you cancel, 100% of the rate will be forfeited (no refunds available).

Groups (Half Group or More) Cancellation:

More than ten (10) months prior to departure – The $2,000 deposit may be applied to a new individual or group reservation. A voucher will be issued in the name of the company or individual making the reservation, valid for one year. If unused, the deposit is forfeited.
Ten (10) months to 181 days prior to departure – $5,000 deposit is forfeited.
180 - 91 days prior to departure – 20% of the group rate is forfeited.
90 days or less prior to departure – 100% of the group rate is forfeited (no refund available).

Groups (Half Group or More) Reduction in Travelers:

More than ten (10) months prior to departure The reservation may be reduced down to one paying person, but free space(s) will be reduced or lost.
Ten (10) months to 91 days prior to departure – 20% of the rate per canceled passenger is forfeited, and free space(s) will be reduced or lost.
90 days or less prior to departure – 100% of the rate per canceled person is forfeited, and free space(s) will be reduced or lost.
All canceled spaces will return to SEAISEE Holdings Ltd..

CANCELLATION BY SEAISEE Holdings Ltd.

SEAISEE Holdings Ltd. reserves the right to cancel any booking:

If the final balance is not paid on time.
If the minimum number of clients required for a particular trip is not reached.
Due to Events Beyond Our Control (see below).

If we must cancel or make a significant change to your booking, we will notify you as soon as possible and offer:

The choice of accepting the changed arrangements.
A refund as per the Payment and Cancellation terms above.
If available, an alternative trip (with a refund if the alternative is of lower value).

You must notify us of your choice within seven (7) days of our offer. If you fail to respond, we will assume you accept the change.

EVENTS BEYOND OUR CONTROL

SEAISEE Holdings Ltd. is not responsible for cancellations or changes due to circumstances beyond our control, including but not limited to:

Acts of war, terrorism, civil unrest.
Natural disasters, extreme weather conditions, pandemics, and health crises.
Government actions, travel bans, or transport disruptions.

We will not compensate for additional expenses such as flights, hotels, transfers, or insurance due to these circumstances.

SPECIAL REQUESTS

Must be made at the time of booking and confirmed in writing.
While efforts will be made to accommodate requests, they are not guaranteed.
Special requests are not contractual obligations.

DISABILITIES AND MEDICAL CONDITIONS

SEAISEE Holdings Ltd. is not a specialist provider for medical conditions or disabilities. Guests must:

Disclose any medical conditions before booking.
Ensure they are fit for the activities involved.
Understand that failure to disclose relevant conditions is not a basis for a refund.

COMPLAINTS

Complaints should be reported immediately on board to allow for resolution.
Formal complaints must be submitted via email within thirty (30) days after the trip ends.
Failure to follow the complaints procedure may affect resolution options.

LIMITATION OF LIABILITY

SEAISEE Holdings Ltd. is not liable for:

Injuries, illness, death, or loss resulting from actions of guests or third parties.
Delayed or missed flights, baggage loss, or other carrier issues.
Consequences arising from the failure to provide Advance Passenger Information (API) accurately.

We are also not responsible for indirect or consequential losses.

BEHAVIOR AND CONDUCT

Guests must behave in a responsible manner that does not disturb others.
SEAISEE Holdings Ltd. reserves the right to terminate a guest’s stay without refund if they cause harm, threaten others, or damage property.
Guests are liable for any damages caused and must pay before departure.

DIVING AND ACTIVITIES

Some activities may be dangerous. Guests must follow staff instructions.
No participation is allowed while under the influence of alcohol or drugs.
SEAISEE Holdings Ltd. is not liable for incidents occurring due to failure to follow instructions.

CHILDREN POLICY

Children under 18 must be supervised at all times.
Parents must ensure supervision during diving activities, which may prevent them from diving together.
Liveaboard trips are not recommended for children under 12.

EXCURSIONS AND THIRD-PARTY SERVICES

Excursions booked independently are not the responsibility of SEAISEE Holdings Ltd..
We do not guarantee or accept liability for external excursions or tours.

PASSPORT, VISA, AND HEALTH REQUIREMENTS

Guests are responsible for ensuring their passports, visas, and health documents are in order.
Most countries require passports valid for six (6) months beyond return date.
SEAISEE Holdings Ltd. is not responsible for denied boarding, missed travel, or losses due to documentation issues.

CONDITIONS OF SUPPLIERS

Many services are provided by independent suppliers whose terms and conditions apply to their services. These may limit or exclude their liability.

PROMPT ASSISTANCE

If guests face difficulties, SEAISEE Holdings Ltd. will provide guidance and assistance but is not liable for additional costs incurred due to guest actions or negligence.

ADVANCE PASSENGER INFORMATION (API)

SEAISEE Holdings Ltd. and transport providers may require API.
Guests must provide API accurately and in a timely manner.

By booking with SEAISEE Holdings Ltd., you agree to abide by these terms and conditions. For inquiries, please contact us directly.