This policy sets out how SEAISEE Holdings Ltd., a company registered in 3/F Workington Tower 78 Bonham Strand, Sheung Wan, Hong Kong, treats your personal information.

SEAISEE Holdings Ltd. uses and protects any information that you provide when you use our website or book services through us, but ONLY when you have granted us explicit permission to do so.

Here you can read further information about how we use your data, including how and why we use cookies to enhance your browsing experience. By using our website, you agree to the terms set out and consent to the use of data described in this policy for which you have given explicit permission.

SEAISEE Holdings Ltd. may be required to pass along personal data to process your booking and provide you with your dive experience and related arrangements.

This includes information such as your name, contact details, travel preferences, passport number, and any special needs, disabilities, or dietary requirements you supply us or that are supplied to us, including information about other persons on your booking.

Your information is collected when you request information from us, contact us (and vice versa), or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate, and complete.

We may disclose your information to our service providers for the purpose of providing you with our services, including but not limited to flights, holiday arrangements, or insurance. Only information necessary for these purposes will be disclosed. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the points of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes determined by relevant authorities.

We may also disclose your information to companies acting as "data processors" on our behalf. These purposes include administration, providing services (and contacting you when necessary), customer care, improving our service, business management, and operation, risk assessment, security, crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking, and debt collection. If we conduct searches against the files of credit reference agencies, they will record the search, and your account conduct may be shared with other lenders and credit agencies.

Some of your information may be considered sensitive personal data. We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent. We will take all reasonable steps to draw this to your attention when you first provide us with your information or at the next available opportunity.

By booking your holiday with us, you also agree that your insurers, their agents, and medical staff may disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in your travel group. For example, if your illness at a resort is infectious, we may need to make special arrangements for you and ensure that you do not return with the group immediately.

Your information will be stored within our booking system and CRM both pre- and post-trip. Should you wish to know more about the systems we use to process this information or would like to have this data removed once your booking is completed, please contact us at booking@seaisee.com.

Please note that the right to removal/erasure is not absolute, and we may be required to retain certain data for legal or operational reasons.

If you do not agree to our use of your information, we will regrettably be unable to accept your booking.

We may from time to time contact you by post with information on offers, goods and services, brochures, new products, forthcoming events, or competitions related to SEAISEE Holdings Ltd..

You may indicate your preference to receive direct marketing materials via telephone or e-communications (e-mail, SMS, or e-brochure) through our website, forms, or direct contact with our staff.

You may also indicate your preference regarding third-party direct marketing material by post.

YOUR RIGHTS

You have the right to request in writing a copy of the information we hold about you and to request corrections to any inaccuracies.

You have the right to ask in writing not to receive direct marketing material about our products and services. If available, you may amend your preferences on our website(s), use the "unsubscribe" option in emails, or notify us directly. Once properly notified, we will take steps to stop using your information for marketing purposes.

USE OF "COOKIES" AND LINKS TO OTHER WEBSITES

If you interact with us via our website, we may use "cookies." These are used for purposes such as website analytics, counting visitors, recording user preferences, targeted advertising, and authentication.

Some cookies are essential for the website to function properly. Deleting these may impact the site's usability.

LINKS ON OUR WEBSITE

Our website may contain links to external websites operated by selected suppliers, partners, or third parties. We strive to review the content of these sites but cannot guarantee their accuracy, reliability, or security. Your access and use of these websites will be subject to their respective terms and conditions. SEAISEE Holdings Ltd. is not responsible for the content, actions, or privacy policies of third-party sites.

These sites may send you cookies and collect personal data. We are not responsible for their data collection practices.

It is your responsibility to check the privacy policies of third-party sites.

AGGREGATED CUSTOMER INFORMATION

We collect information relating to customer trends and patterns. This information is often used in an aggregated form and may be shared with prospective partners, purchasers, advertisers, and other reputable third parties for lawful purposes. No personally identifiable information is disclosed.

MONITORING

To ensure accuracy, security, and service improvements, we may monitor and/or record:

Your telephone calls with us.
Customer activities using CCTV recording equipment in and around our premises, including liveaboard vessels, to comply with maritime safety laws.
Customer transactions and activities on our website. All recordings are our sole property.

SECURITY STATEMENT

We have implemented appropriate security measures to protect your information.

You may withdraw consent for us to contact you or use your information for marketing purposes at any time. To opt out, click 'unsubscribe' at the bottom of any marketing email or contact us at booking@seaisee.com.

For any privacy-related inquiries, please reach out to us at booking@seaisee.com.